The Weather Channel recently redesigned its app from the
ground up. Nikki Santoro shares the experiences and lessons learned.
Redesiging the Weather Channel app threw up some important lessonsIt's all very well reading generic tips on how to design an app - but sometimes its more useful to hear from people who've been at the chalkface. The Weather Channel recently redesigned its Weather Channel app
from the ground up, and so we asked Nikki Santoro, vice president of
mobile products, to unpack their experiences and share the lessons they
learned along the way. Here are seven of them...
01. Usability is central
The number one thing is usability. Usability is timeless -
not just for 2014, but for any year and for any product redesign.
Consumers need an app that is usable, with a seamless experience.
02. Consistency is key
Another trend we're focused on at The Weather Channel this
year is consistency. The mobile user today moves across many devices,
between home, work, tablets and phones.
We want their experience with The Weather Channel brand to
be a consistent look and feel and set of features, across all screens.
Overall, our three pillars revolve around consistency, beauty, and
usability.
03. How to incorporate storytelling
Features like the pollen forecast help users understand how the weather will impact their day
The Weather Channel on TV in the US and weather.com are well
known for the capacity to tell compelling stories through content, news
and videos. But many people may not know that we incorporate
storytelling across our mobile products.
In the recently released iPhone redesign, we added lifestyle
modules, which add colour and depth to our weather forecasts. Features
like the pollen, airport, and outdoor activity forecasts help consumers
understand how the weather will impact their day.
With these new features, we want to tell a story with our
weather data so that consumers don't have to extrapolate what to do. We
offer the most accurate forecast, but more than that, we offer very
actionable information - what can you do with this weather information?
04. How to test your app
User testing is very important but it is important to test products at the right point in the process.
At The Weather Channel we conduct prototype testing before
the design is locked down to validate usability and desirability. Then
we do live beta testing with internal and external customers. From our
beta tests we glean valuable information about real world usage of the
app. Then once the product is live, we listen to consumer feedback
closely.
Our team works in a very agile environment, so even after
launch, we can quickly iterate to address issues that customers are
reporting.
05. How to integrate advertising
Integrated ads enable brands to tell their story through the lens of weather
Our new iPhone app was redesigned with both consumers and
marketers in mind. We integrated ads into both the home screen and the
app's main content feed so they feel more integrated into the overall
experience. Weather is still the hero, but we also enable brands to tell
their story through the lens of weather.
Along with branded backgrounds on the home screen, the
interface is now a clean vertical scroll that gives users immediate
access to weather forecasts, video and richer content.
Advertising has been seamlessly integrated into the scroll
so marketers are part of the experience as users engage with the
content. We've also introduced a variety of native formats that resemble
content and truly make marketers part of the weather story in an
elegant way.
06. How to deal with an abundance of data
It's easy to overwhelm your user with information. The
secret is to understand your customer and tailor the user experience
accordingly.
We make sure to compartmentalize information so consumers
can easily access the information they are looking for. For example, at
certain times of day we know people come to us for specific things. On a
weekday morning, it's about what to wear and the morning commute, or on
Friday afternoon, it's about the weekend forecast and activity
planning.
We also understand that customers process our weather data
differently, so we talk to them in different ways. Our 'just the facts,
ma'am' customers can go straight to the weather icons and raw weather
data, while those who want their forecasts in more descriptive terms,
focus on our narratives.
07. How to meet the user's needs
"It's important to put in visual tips and cues"
It doesn't matter how pretty or functional your interface is, if it doesn't meet your user's needs, it's pointless.
Testing and being responsive is key to this. Big changes can
be hard for customers and it often takes getting used to a new user
experience. While sometimes a big change is necessary, such as our move
from a tab to a scroll interface on iPhone, but generally smaller
changes at more frequent intervals is better for consumers.
Especially with big design changes, it is important to put
in visual tips and cues so users can discover new features and
functionality more easily. It is critical to find the right balance
between providing users with an elegant design and helpful information.
And as always, you must listen to customers and be willing to make
changes when your customers are having difficulty.
